 |
 |
 |
| |
| Welcome
to our Support Center |
| |
The
largest in-stock selection
of DVDs, music CDs, educational
multi-media, books, magazines and
other Indian goods online - more
than 100,000 titles and our
priority is to search and supply
those rare items which you can't
find anywhere else.
|
| |
Low
Price.
Be it a collector’s item, or an
out-of-print book, we offer lower
prices for any product that you
buy from us.
|
| |
Flexible
Payment Options. Just choose
your payment option, and we’ll
be more than glad to accept it,
the way you want it. You decide
how you wish to pay. Customers who
want to pay online can make
payments through our highly secure
online payment processors https://www.paypal.com
with standard credit cards;
corporate buyers, libraries and
university schools are allowed 30
days net terms with their official
purchase orders; and for those of
you, who feel that offline
payments are more suitable, we
gladly accept checks, demand
drafts, money orders and wire
transfers.
|
| |
We
Make It Easy!
Tired of searching for the right
kind of materials you want? Well,
begin with Kishan's Choice
pages or send your own wish list.
Try our our powerful search
capabilities or describe your
preferences - we are here to do
the hard work for you.
|
| |
Unparallel
customer support.
Any query is answered within 24
hours of receiving the query. Or
just leave your telephone number
and we will return your call at
your most convenient time. Fastest way to get our customer service to respond to
your concerns is by filling out and submitting the
following form.
--
|
|
|
 |
 |
 |
|
|
|
|
| |
|
Frequently
Asked Questions
|
|
How
can I check the status of my
orders?
It is our endeavor to ship all
small orders (up to $100 in value)
within three days. High value
orders and items which need to be
shipped from our warehouses in
India will be processed within 4-7
days. We will notify you by email
and send you a password so that
you can track the progress of your
order on your personal page on our
website.
|
|
Can
I track the package?
Yes. Orders from U.S. customers
are shipped via US Postal Service
3-4 days First Class Mail. A
tracking number will be emailed.
If you included your phone number
on your order we will call you
with full shipping details. Small
value international orders are
shipped via US Post Air Mail. If
you agree to bear additional cost
($8 per order) we can ship via
Registered or Insured Air Mail.
Only high value orders are shipped
via traceable US Post Global
Express Mail.
|
| |
What
is your return policy?
You can return your online
purchases to us for a full refund
or replacement. The conditions
that apply for refunds are:
 |
Defected
or damaged copies of the books,
dvds or CDs must be
returned within 7 days
of delivery. |
|
DVDs,
CDs and software should be
unopened. |
|
Shipping
charges are not refundable
Returns will be refunded in
the original method of payment. |
|
In
case, the product is damaged
during transit, then the claim
should be lodged with the
carrier. |
|
|
|
|
|
|
|
|
|
|
|
|
Is
it safe to use my credit card?
All our credit card payments are
processed by https://www.paypal.com
- America's #1 online payment processors
who use the latest encryption technology
to safeguard your personal information.
All your ordering information, including
your name, address, and credit card
number, is encrypted using a secure
server. Your credit card and billing
information cannot be read because it is
transmitted directly to our ordering
system.
|
|
|
What
are my payment options?
Our payment options are very flexible.
Customers who want to pay online can
make payments through our highly secure
online payment processors https://www.paypal.com
with standard credit cards; corporate
buyers, libraries and university schools
are allowed 30 days net terms with their
official purchase orders; and for those
of you, who feel that offline payments
are more suitable, we gladly accept checks,
demand drafts, money orders and wire
transfers.
|
|
Canceling
or Modifying an Order
You can cancel your order within 12
hours of ordering. After this, we would
not be able to process your cancellation
request because the order information
would be dispatched for shipping. In
order to cancel your order, you can
email us by completing the form
below, or call us at
1=510-795-1164 and mention your Order ID
to proceed with cancellation.
|
|
How
do I contact India Library Supplies?
You can contact us by completing the
Information Request Form below or by
phone on 510-795-1164. We will be glad
to serve you in the best possible way.
|
|
|
|
|
